Payment and Refund Policy

Last updated: 30 September 2026

Scope of This Policy

This Payment and Refund Policy applies to all purchases of the entertainment media production guide course offered through starnextra. The course provides extended coverage of event interviews, stage visuals, camera planning and polished workflows as a digital educational product. It governs transactions made by customers located in the United Kingdom and explains how payments are processed, when contracts are formed, and the circumstances under which refunds may be issued. The policy covers single purchases, any subscription access options and related digital materials supplied electronically. It does not extend to physical goods or in-person services.

Pricing, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling. The listed course fee includes value added tax at the prevailing UK rate. No hidden fees apply to standard purchases, although any currency conversion charges imposed by your payment provider remain your responsibility. Promotional discounts or bundle offers are clearly indicated at checkout and may alter the final amount payable. Tax treatment follows UK VAT rules for digital services supplied to UK residents. If you are registered for VAT in another jurisdiction, you are responsible for any additional reporting or payment obligations in your own country.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards processed through secure third-party gateways compliant with PCI DSS standards. Payment authorisation occurs immediately upon submission of order details. Funds are held pending successful verification. In cases of suspected fraud or declined authorisation, the transaction is automatically cancelled and no course access is granted. All payment data is encrypted during transmission and we do not store full card details on our systems. Any additional security measures such as 3D Secure are applied according to your card issuer requirements.

Order Confirmation and Contract Formation

Upon successful payment you will receive an email confirmation containing order details and access instructions. The contract between you and starnextra is formed at the moment payment is authorised. This confirmation marks the start of any applicable statutory cancellation period. You should retain the confirmation email for your records as it serves as proof of purchase and contract formation.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations you have the right to cancel within 14 days of contract formation without providing a reason. For digital content such as this course, the right to cancel is lost once you begin downloading or streaming the materials, unless the content is faulty. If you request access to the course materials before the 14-day period expires, you expressly consent to immediate performance and acknowledge that your cancellation right will end upon such access. Cancellation requests must be submitted in writing to [email protected].

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available where the course contains a material defect, fails to match its description, or where statutory rights have been breached. No refund is provided for change of mind after you have accessed or downloaded the digital content. Promotional or discounted purchases may carry additional restrictions clearly stated at the time of sale. Access credentials, completed modules and any certificates issued are non-refundable once used. Refunds are not granted for failure to meet personal expectations or technical issues arising from your own equipment or internet connection.

Step-by-Step Procedure to Request a Refund

To request a refund you must email [email protected] with your order number, full name, and a clear statement of the reason for the request. Include any supporting evidence such as screenshots of errors. Requests should be made within a reasonable time after discovering the issue. We will acknowledge receipt within two working days and may ask for further information if required to assess the claim.

Inspection, Approval, Rejection and Notification

Upon receipt of a complete request we will examine the course materials and your account activity within ten working days. If approved, you will be notified by email confirming the refund amount and expected processing timeline. If rejected, we will provide a written explanation citing the relevant policy clause. You may appeal a rejection by supplying additional evidence within seven days of notification.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned to the original payment method used for purchase. Processing typically takes five to ten working days after approval, although your bank or card issuer may require additional time to credit your account. You will receive confirmation once the refund has been issued. We are not responsible for delays caused by third-party financial institutions.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Because the course consists of digital content, refunds after download or streaming are limited to cases of non-conformity with the contract. Subscription renewals follow the same 14-day rule from each renewal date, subject to the same loss of rights upon access. Promotional offers such as free trial periods convert to paid subscriptions automatically unless cancelled before the trial ends. You must manage subscription settings through your account dashboard to avoid unintended charges.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

If a payment fails due to insufficient funds or card issues, the order is placed on hold and you will be notified to provide alternative payment details. Duplicate charges detected by our system are automatically investigated and refunded where verified. Chargeback requests are treated as refund claims and may result in suspension of access pending resolution. Suspected fraudulent activity leads to immediate order cancellation and reporting to relevant authorities where appropriate, without refund of any fees incurred.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or other applicable UK legislation. You remain entitled to remedies for goods or digital content that are not of satisfactory quality, not as described, or not fit for purpose. These rights cannot be excluded or limited by contract. If you have concerns about compliance with data protection obligations related to your purchase, you may also contact the Information Commissioner Office.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy please write to [email protected] or use the contact form on our Contacts page. Written correspondence may also be sent to Studio B01 Parkhall, 40 Martell Road, London, SE21 8EN. We reserve the right to update this policy to reflect changes in law or business practices. Any material changes will be communicated via email to existing customers and the revised date will appear at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.